01 — Barclays UK
Global Financial Services
The brief
Indy, Chief Marketing Officer, asked us to build a best-in-class service design and product leadership team, and retained us exclusively to do it.
The outcome
Ellie Runcie
Head of Design. Previously Chief Design Officer, BBC.
Ellie joined Barclays from the BBC, where she was Chief Design Officer. Bringing someone at that level into a newly created Head of Design role sent a clear message: design was being treated as a strategic capability. She now leads the function she was hired to build, reporting directly into the CMO.
+ 6 × VP of Design
Every hire landed, and the team is already proving its worth to the business.
“Rob has been an excellent partner in helping us with our strategic ambition to build out our design capability.”
